RETURNS & EXCHANGES
If you wish to return or exchange a product you’ve purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions:
Item must be returned within 30 days of purchase with the original receipt or other proof of purchase.
The returned items must not be used.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed it meets conditions 1 and 2 above. You are responsible for any costs associated with returning the items to us.
FAULTY ITEM RETURNS
If an item is faulty, incorrectly described or different from the sample shown, we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. If you’ve received a faulty item, please contact customer care via email:
Please provide the following information so we can assist you as quickly as possible:
Date order was placed
Brief description of the problem you are experiencing